Minggu, 11 Januari 2015

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This book was originally published prior to 1923, and represents a reproduction of an important historical work, maintaining the same format as the original work. While some publishers have opted to apply OCR (optical character recognition) technology to the process, we believe this leads to sub-optimal results (frequent typographical errors, strange characters and confusing formatting) and does not adequately preserve the historical character of the original artifact. We believe this work is culturally important in its original archival form. While we strive to adequately clean and digitally enhance the original work, there are occasionally instances where imperfections such as blurred or missing pages, poor pictures or errant marks may have been introduced due to either the quality of the original work or the scanning process itself. Despite these occasional imperfections, we have brought it back into print as part of our ongoing global book preservation commitment, providing customers with access to the best possible historical reprints. We appreciate your understanding of these occasional imperfections, and sincerely hope you enjoy seeing the book in a format as close as possible to that intended by the original publisher.

  • Published on: 2012-08-31
  • Released on: 2012-08-31
  • Original language: English
  • Dimensions: 10.00" h x 1.14" w x 7.50" l,
  • Binding: Paperback
  • 504 pages

About the Author
Henry Wadsworth Longfellow was born in 1807 in Portland, Maine, and he became a professor of modern languages at Harvard. His most famous narrative poems include The Song of Hiawatha, Paul Reveres Ride, "The Village Blacksmith," "The Wreck of the Hesperus." From his friend Nathaniel Hawthorne, Longfellow got a brief outline of a story from which he composed one of his most favorite poems, 'Evangeline'. The original story had Evangeline wandering about New England in search of her bridegroom. One of the first poets to take the landscape and stories of North America as his subjects, Longfellow became immensely popular all over the world, and he was the first American commemorated in the Poets Corner of Westminster Abbey. He was given honorary degrees at the great universities of Oxford and Cambridge, invited to Windsor by Queen Victoria, and called by request upon the Prince of Wales. He was also chosen a member of the Russian Academy of Sciences and of the Spanish Academy. He died on March 24, 1882.

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Sabtu, 10 Januari 2015

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The Forsyte Saga (complete in 9 books) 1.Man of Property,2.In Chancery,3.To Let,4.White Monkey,5.Silver Spoon,6.Swan Song,7.Maid in Waiting

  • Sales Rank: #6997271 in Books
  • Published on: 1972-01-01
  • Binding: Paperback

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Kamis, 08 Januari 2015

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  • Published on: 1941
  • Binding: Hardcover

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Eine herzzerreißende, komische und verrückte Liebesgeschichte


Ein verschlafener Ort an der ligurischen Küste im Frühjahr 1962: Pasquale hat von seinem Vater eine Pension geerbt, und wenn er nicht gerade in der Brandung steht, um mühsam einen Strand anzulegen, vermisst er ein Felsplateau, auf dem ein Tennisplatz entstehen soll. Denn Pasquale hat eine Vision: Er will aus Porto Vergogna einen glamourösen Ferienort machen, der Touristen aus aller Welt anlockt, am liebsten aus Amerika.


Dann checkt tatsächlich eine junge amerikanische Schauspielerin in seiner Pension ein, und Pasquale verliert sein Herz an sie. Mit ihr kommt die Welt nach Porto Vergogna – die Verheißungen des fernen Amerika, der Glamour von Cinecittà und schließlich sogar ein sturzbesoffener Richard Burton. Und als die Amerikanerin wieder abreist, ist für Pasquale nichts mehr, wie es war. Ein Steinchen ist ins Mittelmeer gefallen, das noch Jahrzehnte später seine Wellen an die Pazifikküste spült, als der alte Pasquale in Kalifornien nach dieser längst verlorenen Liebe seines Lebens sucht – zusammen mit einem abgebrühten Hollywood-Produzenten, dessen resignierter Assistentin und einem selbstverliebten Möchtegern-Drehbuchautor, der zufällig Italienisch kann. Ein erfrischender und lebenskluger Roman voller Witz und Dolce Vita um hochfliegende Träume, tiefe Abgründe und die Ironie unserer Existenz.


  • Sales Rank: #2208605 in eBooks
  • Published on: 2013-04-01
  • Released on: 2013-04-01
  • Format: Kindle eBook

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South Dakota Historical Collections, Volume 4, by South Dakota State Historical Society, South Dakota. Dept. Of History

South Dakota Historical Collections, Volume 4, by South Dakota State Historical Society, South Dakota. Dept. Of History



South Dakota Historical Collections, Volume 4, by South Dakota State Historical Society, South Dakota. Dept. Of History

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South Dakota Historical Collections, Volume 4, by South Dakota State Historical Society, South Dakota. Dept. Of History

This book was originally published prior to 1923, and represents a reproduction of an important historical work, maintaining the same format as the original work. While some publishers have opted to apply OCR (optical character recognition) technology to the process, we believe this leads to sub-optimal results (frequent typographical errors, strange characters and confusing formatting) and does not adequately preserve the historical character of the original artifact. We believe this work is culturally important in its original archival form. While we strive to adequately clean and digitally enhance the original work, there are occasionally instances where imperfections such as blurred or missing pages, poor pictures or errant marks may have been introduced due to either the quality of the original work or the scanning process itself. Despite these occasional imperfections, we have brought it back into print as part of our ongoing global book preservation commitment, providing customers with access to the best possible historical reprints. We appreciate your understanding of these occasional imperfections, and sincerely hope you enjoy seeing the book in a format as close as possible to that intended by the original publisher.

  • Sales Rank: #6759268 in Books
  • Published on: 2012-08-31
  • Released on: 2012-08-31
  • Original language: English
  • Dimensions: 10.00" h x 1.74" w x 7.50" l,
  • Binding: Paperback
  • 770 pages

Most helpful customer reviews

0 of 0 people found the following review helpful.
Four Stars
By Freddybearcub
I have been doing research on my ancestory and this book was very helpful.

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^ Free Ebook Place Making: Developing Town Centers, Main Streets, and Urban Villages, by Charles C. Bohl

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Place Making: Developing Town Centers, Main Streets, and Urban Villages, by Charles C. Bohl

Place Making: Developing Town Centers, Main Streets, and Urban Villages, by Charles C. Bohl



Place Making: Developing Town Centers, Main Streets, and Urban Villages, by Charles C. Bohl

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Place Making: Developing Town Centers, Main Streets, and Urban Villages, by Charles C. Bohl

Addressing one of the hottest trends in real estate—the development of town centers and urban villages with mixed uses in pedestrian-friendly settings—this book will help navigate through the unique design and development issues and reveal how to make all elements work together.

  • Sales Rank: #1457560 in eBooks
  • Published on: 2002-01-01
  • Released on: 2012-12-01
  • Format: Kindle eBook

Review
"Ever try to create a mixed-use development? Do not try it without first reading Place Making: Developing Town Centers, Main Streets and Urban Villages by Charles C. Bohl. This excellently researched book describes the state of the art of mixed-use, place-creating developments. The case studies are particularly valuable...The book seamlessly serves a variety of audiences: developers, planners, designers, and general readers interested in urban places."  [Source: Review by Douglas Farr, Journal of the American Planning Association, Winter 2004, Vol 70, No. 1.]

About the Author
Charles Bohl is an associate professor and director of the Real Estate Development + Urbanism Program at the University of Miami's School of Architecture.

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2 of 2 people found the following review helpful.
Excellent for Urban Planning!
By Jason B. Taylor
I was put on to this book by a professor at USF School of Architecture. It contains not only the history of placemaking but real examples of placemaking and tools in how to achieve the notion of "place." Not only is this a great resource, but it is easy to read and follow along.

Highly reccomended!

1 of 1 people found the following review helpful.
Basic, yet current observations
By D. D'agostino
In my opinion, this is a fine book which details basic current planning principles. There are many photos and many references to built projects. Case studies are a strong point of this fine book.

4 of 6 people found the following review helpful.
Power and ample information and graphics
By James Leese
I found this book to be one of the best out on the topic, of which there are too few at present for such an important topic. The depth and breadth of place-making topics and their coverage makes this a very excellent easy-to-read-and-understand as well as a long-term reference tool. The graphics are very well done. Having recently attended a Harvard program on retail for cities and new towns and urban center given by Bob Gibbs and Terry Shook, I especially found the book right on target. I want to see more of these types of books.

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Selasa, 06 Januari 2015

## Free Ebook A Guide to Customer Service Skills for the Service Desk Professional (Help Desk), by Donna Knapp

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A Guide to Customer Service Skills for the Service Desk Professional (Help Desk), by Donna Knapp



A Guide to Customer Service Skills for the Service Desk Professional (Help Desk), by Donna Knapp

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The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

  • Sales Rank: #1381076 in eBooks
  • Published on: 2010-03-15
  • Released on: 2010-03-15
  • Format: Kindle eBook

Review
1. Achieving High Customer Satisfaction. 2. Developing Strong Listening and Communication Skills. 3. Winning Telephone Skills. 4. Technical Writing Skills for Support Professionals. 5. Handling Difficult Customer Situations. 6. Solving and Preventing Problems. 7. Business Skills for Technical Professionals. 8. Teams and Team Players in a Help Desk Setting. 9. Minimizing Stress and Avoiding Burnout. Appendix: Help Desk Resources. Glossary. Index.

About the Author
An experienced IT professional with more than 30 years in the industry as a practitioner, consultant, and trainer, Donna Knapp currently works as Curriculum Development Manager for ITSM Academy, a full-service provider of IT Service Management education. Ms. Knapp is an ITIL Expert, a Certified Process Design Engineer, a Certified ISO/IEC 2000 Consultant/Manager, a Certified Scrum Master, and she is certified in Knowledge-Centered Support (KCS) Principles. The author of several books on the service desk industry, she has also developed several highly successful seminars, including "Achieving Customer Service Excellence for Service Desk Professionals" and "ITIL at the Service Desk."

Most helpful customer reviews

2 of 2 people found the following review helpful.
Just the Basics Nothing Special
By Riley
This was a required book for my class and ended up being about $35 cheaper then through the college. The book goes over the basics and for the most part, if you have good common sense you wont really need to read the chapter to answer the questions. Over all its a book that has questions in it, and in my opinion a waste of money for me...

1 of 1 people found the following review helpful.
i was forced to read this
By Robinsonswife
I didn't enjoy this book at all. I haven't met a book I didn't like in all of my life, but this one just took all of my life force and pulled it out of me. The experience was painful.
If you are a professor don't subject your students to torture. Choose something else.
Sorry Mrs.Knapp, I hope you never find out that I despise your book. It's not personal.

0 of 0 people found the following review helpful.
Book is fine. I needed it for a college class
By Jeff M.
Book is fine. I needed it for a college class. It's kinda basic knowledge and concepts, but I didn't have any input as to what book was chosen for the class. It's not one I'll add to my library, but it fits the need for a CS class.

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